注意事项
Key setup guidance and common mechanisms for working with your OpenMax AI employee.
初始化配置（首次必做）
After adding your AI employee to a group chat, complete these setup steps before assigning work.
第1步：开启群聊白名单
纯文本
@AI-Employee Enable this group's whitelistStep 2: Grant Private Chat Access (Optional)
纯文本
@AI-Employee Grant @member private chat access@mentioning the AI employee in a group is available to all group members. The whitelist controls private-chat access.
第3步：选择群聊模式（可选）
Group Chat Modes
| 模式 | 触发条件 | 适用场景 |
|---|---|---|
| 标准模式 | Reply only when @mentioned | Large groups and daily discussion |
| 智能群聊模式 | OpenMax decides when a reply is useful | Small core project groups |
纯文本
@AI-Employee Enable smart group chat mode
@AI-Employee Disable smart group chat modeSmart Group Chat Mode reads group messages to determine whether a response is needed and therefore consumes more tokens.
发送第一个任务
After setup, @mention your AI employee in a group or send a direct message in private chat.
纯文本
@AI-Employee Hello! Please introduce yourself and tell me what you can help me with.交互方式速查
Interaction Methods
| 场景 | 操作方式 | 说明 |
|---|---|---|
| 群聊中对话 | @mention the AI employee and add your message | Required in Standard Mode |
| 私聊中对话 | Send a message directly | Requires private-chat access |
| 多人群聊 | @mention the AI employee | The reply is visible to everyone |
长期记忆与 SOP 存储
OpenMax can retain workflows, preferences, and business rules across conversations.
如何存储 SOP
纯文本
Please remember this workflow:
1. Check customer inquiries every morning.
2. Organize each inquiry by client, requirement, and contact.
3. Assign an A, B, or C urgency level.
4. Reply according to the agreed service time.记忆管理
| 操作 | 说明 |
|---|---|
| 添加记忆 | 对话中说「请记住...」或「以后都要...」 |
| 查看记忆 | Ask "What rules have I told you?" |
| 修改记忆 | Say "Change the previous rule about..." |
| 删除记忆 | Say "Forget the rule about..." |
适合存入长期记忆的内容
Workflows: procedures, approvals, and report formats
Brand guidelines: colors, fonts, tone, and prohibited terms
Business rules: pricing, discounts, and service terms
Communication preferences: templates, formats, and language style
Team information: structure, contacts, and role assignments
其他常见注意事项
消息长度限制
Message Limits
| 渠道 | 单条消息限制 | 超长消息处理 |
|---|---|---|
| Telegram | 4096 字符 | Split automatically |
| Lark / 飞书 | About 30,000 characters | Truncated when exceeded |
| Microsoft Teams | About 28 KB | Split automatically |
| Zalo | 2000 字符 | Split automatically |
| Discord | 2000 字符 | Split automatically |
文件处理
Documents: PDF, Word, Excel, and PowerPoint
Images: PNG, JPG, and GIF
Text and data: TXT, CSV, JSON, and Markdown
Files should not exceed 20 MB. Large files may require additional processing time.
响应时间
Expected Response Times
| 场景 | 预计响应时间 |
|---|---|
| 简单问答 | 3-10 秒 |
| 文件处理 | 10-30 秒 |
| 复杂分析 | 30-60 秒 |
| 长文档生成 | 1-3 分钟 |
安全与隐私
Conversation data is isolated between users. Avoid sending passwords or private keys in chat, and use enterprise retention controls where required.