重要事項
Key setup guidance and common mechanisms for working with your OpenMax AI employee.
Initial Setup (Required for First Use)
After adding your AI employee to a group chat, complete these setup steps before assigning work.
Step 1: Enable Group Chat Whitelist
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@AI-Employee Enable this group's whitelistStep 2: Grant Private Chat Access (Optional)
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@AI-Employee Grant @member private chat access@mentioning the AI employee in a group is available to all group members. The whitelist controls private-chat access.
Step 3: Choose Group Chat Mode (Optional)
Group Chat Modes
| Mode | Trigger | Best For |
|---|---|---|
| Standard Mode | Reply only when @mentioned | Large groups and daily discussion |
| Smart Group Chat Mode | OpenMax decides when a reply is useful | Small core project groups |
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@AI-Employee Enable smart group chat mode
@AI-Employee Disable smart group chat modeSmart Group Chat Mode reads group messages to determine whether a response is needed and therefore consumes more tokens.
Send Your First Task
After setup, @mention your AI employee in a group or send a direct message in private chat.
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@AI-Employee Hello! Please introduce yourself and tell me what you can help me with.Interaction Quick Reference
Interaction Methods
| Scenario | How to Interact | Notes |
|---|---|---|
| Group chat | @mention the AI employee and add your message | Required in Standard Mode |
| Private chat | Send a message directly | Requires private-chat access |
| Multi-person group | @mention the AI employee | The reply is visible to everyone |
Long-Term Memory & SOP Storage
OpenMax can retain workflows, preferences, and business rules across conversations.
How to Store SOPs
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Please remember this workflow:
1. Check customer inquiries every morning.
2. Organize each inquiry by client, requirement, and contact.
3. Assign an A, B, or C urgency level.
4. Reply according to the agreed service time.Memory Management
| 操作 | How |
|---|---|
| Add memory | Say "Please remember..." or "From now on, always..." |
| View memories | Ask "What rules have I told you?" |
| Modify memory | Say "Change the previous rule about..." |
| Delete memory | Say "Forget the rule about..." |
What to Store in Long-Term Memory
Workflows: procedures, approvals, and report formats
Brand guidelines: colors, fonts, tone, and prohibited terms
Business rules: pricing, discounts, and service terms
Communication preferences: templates, formats, and language style
Team information: structure, contacts, and role assignments
Other Common Notes
Message Length Limits
Message Limits
| チャネル | Per-Message Limit | Long Message Handling |
|---|---|---|
| Telegram | 4,096 characters | Split automatically |
| Lark / Feishu | About 30,000 characters | Truncated when exceeded |
| Microsoft Teams | About 28 KB | Split automatically |
| Zalo | 2,000 characters | Split automatically |
| Discord | 2,000 characters | Split automatically |
File Handling
Documents: PDF, Word, Excel, and PowerPoint
Images: PNG, JPG, and GIF
Text and data: TXT, CSV, JSON, and Markdown
Files should not exceed 20 MB. Large files may require additional processing time.
Response Times
Expected Response Times
| Scenario | Expected Response Time |
|---|---|
| Simple Q&A | 3-10 seconds |
| File processing | 10-30 seconds |
| Complex analysis | 30-60 seconds |
| Long document generation | 1-3 minutes |
Security & Privacy
Conversation data is isolated between users. Avoid sending passwords or private keys in chat, and use enterprise retention controls where required.