Channel Usage Tips
Learn how to get the most out of each communication channel with your COCO AI employee.
Available Channels
| Channel | Best For | Status |
|---|---|---|
| Telegram | International users, personal & team use | ✅ Available |
| Lark / Feishu | Enterprise teams, document collaboration | ✅ Available |
| International business, customer-facing | ✅ Available | |
| WhatsApp Business (Official API) | International business, official API, customer-facing at scale | ✅ Available |
| WeCom | China enterprise teams | ✅ Available |
| DingTalk | China enterprise teams | ✅ Available |
| Slack | International teams, developer workflows | ✅ Available |
| Microsoft Teams | Enterprise teams, Microsoft 365 organizations | ✅ Available |
| Zalo (Official) | Vietnam users, personal & business use | ✅ Available |
| Zalo Personal (Unofficial) | Vietnam users, personal Zalo account (unofficial) | ✅ Available |
| Discord | Developer & community servers | ✅ Available |
| LINE | Japan / Taiwan / Thailand users, personal & business | ✅ Available |
| Web Console | Browser-based access, testing | ✅ Available |
Quick Tips
- Group chats: Use
@YourBotto trigger your AI employee in a group - DM mode: Send messages directly to your bot without @mention
- Multiple channels: You can connect the same AI employee to multiple channels simultaneously
- Context: Your AI employee maintains conversation context within each channel session